Salesforce-Zendesk Integration
With Zendesk, you can give your support and sales teams a 360-degree view of your customers with two-way data integration between Salesforce and Zendesk. Get full control of the level of information available for Zendesk agents just from the Salesforce CRM. It also helps you get all Zendesk tickets in Salesforce and creates Zendesk custom objects. Few benefits-
- Faster resolution times- sync your support and sales teams, speeding up resolution times. Collaboration between team members becomes easy with the goal of resolving customer issues promptly. The ability to access Zendesk support tickets in a customized Zendesk support panel along with Salesforce gives improved visibility.
- One source of customer communications-keep track of customer record databases in Salesforce with the option to access this information from Salesforce or Zendesk Support. This includes real-time access and synchronization with Salesforce Contacts, Accounts, and Leads via Zendesk Support.
- Better reporting on support tickets- This integration of Salesforce and Zendesk lets you see reports in Salesforce that allow you to analyze Zendesk Support tickets using unique criteria offered by Salesforce. You can monitor customer trends through every point of interaction your sales and support teams have with your customers.
